Reaching Your Career Goals

Your dream career with a top employer that aligns with your values is closer than you think…

We are here to help you reach your career goals. We won’t just place you in any job. We will help you grow, fulfill your ambitions, and align your career path with what speaks to you.

Working with a boutique recruitment agency like HNR gives you the edge over other candidates. Your path to success is important to us, and we’ll get you right in front of decision-makers.

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Plus…

We work hard to help you understand the process, keep you updated, and return your emails and calls. We’re proactive in your job search. We do what we do because we love helping people find a career they love.

Career Opportunities

Our candidate’s success is our legacy and building formidable teams is what we do.

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Customer Service

Finance / Accounting

HR / Operations

Asset Recovery (Bilingual)

Type: Remote – Full Time
Location: Montreal, QC
Salary: $50-55K

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A chance to join an established organization, with a global reach, recognized for its people focused company culture, opportunities for career growth, personal development and gain valuable professional experience in a dynamic team.

Responsibilities;

Our client has a growing portfolio of business where you liaise with clients and resolve past due accounts.
Providing customers with solutions to support and implement a payment plan option tailored to their needs.
Negotiate, resolve, and collect on past due payments.
Create a positive outcome within a sometimes-complex situation all the while maintaining the utmost in client service excellence.
Communicate effectively and negotiate win-win resolutions.

Qualifications;

Previous 1 year min experience in Debt recovery / collections (Asset)
Excellent customer service skills
Strong negotiation, critical thinking, and problem-solving skills
Be able to complete the associated background checks
Must be fluent in English & French (Verbal & Written)
Positive attitude with the ability to be detail oriented and organized
Flexibility to work shifts between 8 am & 8 pm

Corporate Account Manager (Bilingual)

Type: Full Time Permanent – Onsite
Location: Montreal, QC
Salary: $65K

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Responsibilities;

Prepare presentations, business reviews, and sales reports that identify areas for improvement and business opportunities
Manage key account, maintain and develop business relationships with existing clients
Draft action plans for attaining sales and profit targets & Draft sales forecasts for production
Use a variety of data sources (internal sales reports, Nielsen data, market trends) to develop an in-depth understanding of the market and suggest avenues for growth to customers
Support the team with Customer, Field Sales Operations, Forecasting, and Trade Spend administrative tasks
Launch new products and introduce them at points of sale
Effectively manage budgets based on corporate objectives
Negotiate programs and agreements
Communicate with Sales Operations to coordinate promotions at points of sale
Support various other departments and collaborative on interdepartmental projects

Qualifications;

University degree in a related field
Excellent presentation & communication skills
Keen relationship building & interpersonal skills
Sound analytical, problem solving & critical thinking skills
Ability to juggle priorities
Previous sales experience / account management at least 3 years

Call Center Representative (Bilingual)

Type: Remote
Location: Anywhere in Canada
Salary: $48K

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Our client is hiring 3 bilingual call center representatives. This is a wonderful opportunity to join a Global organization with an established reputation as one of Canada’s top brands. A diverse work force that focuses on its people culture and offers learning and career development.

Bilingual Call Center Representative(s)

Working in a steady environment with an approximate call volume of 10-25 calls daily per CSR this role permits you to engage firsthand with the client base and help support a positive customer experience both at the retail & corporate level.

Responsibilities;

Establishing rapport with clients placing incoming calls to inquire about product, location of retail stores, update their client information or raise a concern with a purchased product.
Taking each call and troubleshoot with client to identify root cause will be required to effectively provide the necessary information or support.
Utilizing your problem solving and communication skills you will gather information & translate that data into our customer data base.
A sharp eye for detail, while ensuring the accuracy of the information is a top priority.
Having the ability to identify when calls require to be escalated to a supervisor or manager.

Qualifications;

Ability to establish rapport with customers over the phone
Excellent people skills
Adaptability in managing changing tasks and maintaining organized
Previous call center experience is required a min of 1 year
High School diploma
Strong written & verbal communication skills in French and English

Case Manager (Bilingual)

Type: Remote
Location: Toronto, Ottawa, Montreal, Calgary
Salary: $50K

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As a representative of the brand, you are first point of contact with the customer, and this provides a wonderful opportunity to put your best skills forward. Managing client requests on a case-by-case basis, you will be responsible for following through on diverse situations and customer requests.

This is a fully remote position
Monday to Friday Day shift – No weekends
Competitive base salary
Opportunity to join one of Canada’s top employers
Excellent people culture and career growth

Responsibilities;

Answering inbound calls from B2C clients requesting assistance
Evaluating customer needs and engaging in active listening
Following process & policies you will manage each situation according to the customer’s needs
Utilizing your sound judgement, critical thinking and problem solving you are responsible for ensure a positive client experience
Collaborate with various internal teams should the request require further in-depth assistance
Ensure accurate data entry, following up on open cases and closing out completed files

Qualifications;

Must have excellent communication skills in English & French
Completed High school diploma or University Degree
Previous Customer Service experience supporting clients by phone & email
Strong ability to adapt to changing priorities, ability to multi-task and maintain organized files
A positive team player who is enthusiastic, engaging, and flexible.

Customer Service Coordinator (Bilingual)

Type: Remote – Full Time
Location: Vaughan, ON
Salary: $55-60K

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Working alongside 7 other team members you will be part of the integral supply chain team responsible for supporting B2B clients & a national sales team.

What this role isn’t:

A call center job
A boring place to work
A non-employee focused environment driven by profit
A non-challenging fole you’ll get bored of within a week

Responsibilities;

Be front & centre a brand representative that takes initiative and manages their key responsibilities with care and ensures a seamless client experience.
Support customers with product inquiries that could relate to product functionality, product availability, Inventory, stock availability, sales orders, lead times or special request orders.
Take ownership of the sales order process and managing all aspects of Order Management within the SAP system.
Collaborate with internal teams such as Sales, Marketing, Logistics & Warehouse/Distributions Centres.
Review & ensure accuracy of invoices, pro-actively address any issues & work with Finance on special release orders.
Ensure appropriate follow-up by running daily reports & fulfilling back orders to clients.
Provide cradle to grave management regarding service issues and resolve complaints.

Qualifications;

Flawless communication skills in both English & French (written & oral)
Professional phone manner and active listening skills
Upbeat, positive, can-do personality with excellent interpersonal skills
Strong ability to problem-solve & think outside the box & collaborative
Previous experience in an Order Management / Order Entry position is a must
Experience using systems such as; SAP, Outlook, EDI, Microsoft office suite

Customer Service (Bilingual)

Type: Onsite
Location: Montreal, QC
Salary: $50-55K

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Our client is a global organization that offers innovative solutions to clients within the real estate industry. You can be confident that joining their team will offer you, new learning, exciting challenges in a great industry, progressive career growth along with stability and personal development.

Responsibilities;

Enter service orders, requests and ensure accurate data gathering & analysis
Support clients by providing first rate response in a timely manner and ensuring follow up on all matters
Manage case by case from cradle to grave all service-related issues
Coordinate appropriate responses with third party vendors, internal departments and any associated services needed to manage the situation
Develops a high level of expertise related to services and procedures

Qualifications;

Must have excellent communication skills in English & French
Ability to learn computer systems & navigate multiple programs
Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions.
Positive, Customer Service focused attitude and dedicated work ethic
Strong attention to detail, data entry skills, organization, and critical thinking skills
Ability to manage multiple tasks and coordinate follow ups accordingly
Min. High School diploma

DevOps

Type: Remote – Full Time
Location: Toronto, ON
Salary: $96-140K

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Responsibilities;

Act as the Cloud Deployment Expert for Client’s build and deployment of end-to-end cloud architecture, networking, provisioning, and management.
Develop and use a library of deployable and documented cloud design patterns, based on the Client application portfolio, as a basis for deploying services to the cloud.
Develop and build solutions architecture and evaluate architectural alternatives for Azure cloud models, including IaaS, PaaS, and other cloud services.
Define optimal design patterns and solutions for high availability and disaster recovery for applications.
Ensure delivered solutions meet/perform to technical and functional/non-functional requirements.
Provide technical expertise and ownership in the diagnosis and resolution of an issue.
Ensure delivered solutions are realized in time frame committed.
Provide support and technical governance, expertise related to cloud architectures, deployment, and operations.
Advocate and define cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems
Maintain overall industry knowledge on latest trends, technology, etc.

Qualifications;

This position is also open to new Information Technology graduates with no experience.
4+ years of experience as a DevOps Engineer, Build & Release Engineer.
Experience building and deploying applications with Git Actions, Docker, Azure Devops.
Familiarity with javascript web applications, preferably using ReactJS
Nice to have experience developing in C++, C#, Python, shell scripting, etc
Strong experience building and automating CI/CD pipelines using Github
Deep understanding of Microsoft Azure
Ability to run POC’s to evaluate and recommend new technologies and services.
Experience working with Containerization (Docker & Kubernetes preferred)
Experience with Scrum/Agile development methodologies

Frontend Developer

Type: Full time permanent position or contract is an option based on preference
Location: Remote
Salary: $85-110K

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Highlight of responsibilities

Collaborate with internal departments such as developers, designers and system admin. to identify potential for new features
Translate business needs into functional frontend code
Build reusable code and libraries
Write clean code to develop UI for web applications
Perform tests, troubleshoot and debug applications

Requirements

University degree in computer science or related field
2 – 3 years experience within a Frontend Dev. role
Strong programming skills with in-depth knowledge of modern HTML/CSS
Sound knowledge & experience in JavaScript and jQuery as well as experience with Git code release processes
Familiarity in browser testing and debugging and as well understanding of layout aesthetics
We are seeking team players who enjoy working in a dynamic work environment and have a passion for technology
Keen problem solving, analytical & critical thinking skills

Funding Specialist (Bilingual)

Type: Hybrid – Full Time
Location: Toronto, ON
Salary: $52-58K

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Responsibilities;

Responsible for reviewing loan requests to ensure all documentation requirements have been met.
Collaborate with internal departments to provide additional information which may include any conditional documents required.
Support B2B customers with inquiries (via a queue in writing not phone)
Act as liaison between Credit Dept and Retailers

Qualifications;

Excellent communication skills in English & French (written & verbal)
Must be a team player & have a positive attitude
Ability to remain organized in a fast-paced environment & meet deadlines
Strong attention to detail including ability to balance multiple priorities.
2- 3 Experience within the Financial Services Industry (Asset)
Previous administrative, customer service, funding or contracts management experience
Able & willing to work overtime as required

Inside Sales (Bilingual)

Type: Full Time Permanent – Onsite
Location: Montreal, QC
Salary: $55K

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Responsibilities;

Act as the first point-of-contact for customers
Answer some inbound calls and make some outbound follow up calls
Understand the customers’ projects and provide suggestions
Have a strong breadth of product and service knowledge, be able to answer questions and describe features and benefits of products
Handle all sales requests that would not require home visits
Maintaining database of prospective client information
Closing sales and working with client through closing process
Answering inbound customer sales calls
Ensure follow-up on accounts and leads given to Territory Managers
Ensure customer information is logged and properly tracked
Proactively attend to customer complaints in a professional manner.
Additional duties and responsibilities as assigned

Qualifications;

Ability to communicate effectively in English & French
Minimum of 2 years’ experience in Inside Sales
Experience working with SAP or Salesforce
Well-organized and responsible with an aptitude in problem-solving
Excellent interpersonal & relationship building skills
Demonstrated ability to analyze and interpret the needs of the customers and offer appropriate options, and solutions
Demonstrated initiative with the ability to work effectively in a diverse and collaborative team-based environment
Ability to adapt to new technology and must be quick to pick up new product and service knowledge

Lease Analyst (Bilingual)

Type: Remote – Full time
Location: Anywhere in Canada
Salary: $96-140K

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Responsibilities;

Responsible for key weekly & monthly revenue reports
Ensure that all client information is accurate and up to date
Support client requests such as requests for reports & invoices
Responsible for cheque deposit log as well as weekly deposits
Assist in the preparation of quarterly & annual recoverable charges reconciliation
Collect monthly revenues, rental payments & outstanding payments from tenants on behalf of the client
Maintain records of revenues for each Portfolio
Report on monthly Accounts Receivable revenues & receipts
Prepares year-end reconciliations, and year-end CPI adjustments
Makes recommendations on expenditure concerns as well as on procedures
Other duties as assigned

Qualifications;

University degree or professional certification (for example, P.Eng., CMA, CGA or equivalent education)
More than three years and up to five years of professional experience
Fluent in English and French
Solid understanding of Generally Accepted Accounting Principles (GAPP).
Solid understanding of computerized accounting systems, particularly Oracle Financials and proficiency with MS Excel, Word and Outlook.
Strong interpersonal, communication and presentation skills.
Ability to work independently as well as on a team.
Strong analytical and problem-solving skills.
Attention to detail.
Demonstrated ability to work under pressure.
Strong customer focus.

Order Management Specialist (Bilingual)

Type: Hybrid – Full Time
Location: Brampton, ON
Salary: $60-65K

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Responsibilities;

Responsible for managing the order process via email, phone & web application
Ensure Order accuracy & invoicing
Provide at times mechanical component support to customers across Canada & the USA
Collaborate with warehouse on stock availability, back orders & replacement parts
Provide exceptional customer service ensuring all client requests are processed in a timely manner
Work closely with transportation/carriers to ensure on time delivery

Qualifications;

Must be fluent in English & French with strong verbal & written communication skills
Mechanically inclined, general knowledge of engines, breaks, transmissions etc.…
Excellent interpersonal skills
Collaborative, positive attitude and willingness to learn and grow
High School education
Ability to work Monday to Friday 8 to 5 pm
Must have a car to get to location

Recruitment Specialist (Bilingual)

Type: Remote – Full time
Location: Vancouver, BC
Salary: $80K

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Have a real passion for people & supporting growth minded teams?
Love Human Resources and the idea of truly making a difference?
Perhaps, you’re a new grad looking for your first career in recruitment?
Our client is looking for you!

Responsibilities;

Establish recruiting requirements by engaging with internal & external stakeholders.
Build applicant sources by researching and contacting community services, colleges, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Determine applicant requirements by studying job description and job qualifications.
Evaluate applicant qualifications by interviewing candidates; analyzing responses; verifying references; comparing qualifications to job requirements.
Coordinate interview process with stakeholders.
Evaluate applicants by discussing job requirements and applicant qualifications with managers.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Accomplish human resources and organization mission by completing related results as needed.

Qualifications;

Excellent verbal & written communication skills (In English & French)
Positive attitude, professional, adaptable, flexible and team oriented
Superior Interpersonal, relationship management & rapport building skills
Strong organizational, multi-tasking and analytical skills
Ability to prioritize tasks in a demanding environment, manage projects and effective time management.
1-2 years recruitment experience (Asset)
Post-Secondary education (Diploma or certificate) in Human Resources or CHRP (Asset)

Scrum Master

Type: Hybrid – Full Time
Location: Toronto, ON
Salary: $78-90K

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Responsibilities;

Collaborate and leverage contacts in the wider Agile community to deliver the best possible outcomes for clients.
Identify issues, risks, and recommendations of Agile teams and operating models
Lead creative problem solving via design thinking and other collaborative problem-solving processes
Maintains focus on time to value, aligned to business objectives.
Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
Drive effective Product Goal definition and Product Backlog management
Help establish empirical product planning for a complex environment
Support delivery teams in release planning and impacts to the plan
Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
Support practitioners and projects, identifying areas for improvement, developing improvement plans, and working with individuals and teams to implement those improvements
Present and support Agile education and training activities as required

Qualifications;

3 years + Experience in a scrum master role
Familiarity with software development
Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
Good knowledge of other Agile frameworks
Excellent communication and servant leadership skills
Problem-solving and conflict-resolution ability
Outstanding organizational skills
Degree in Computer Science, Business, or similar field
Scrum master certification is a plus

Service Coordinator (Bilingual)

Type: Full Time Permanent – Remote
Location: Calgary, AB
Salary: $43K + Bonus

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Why Join This Company?

Long term prospective career with great opportunities to grow
Join an established Global Leader
Learn something new & exciting – Not your average job
Opportunity to further develop & establish strong skills set

Responsibilities;

Provide exceptional client support via email, phone, and web interface
Responsible for documenting service orders accurately while gathering critical & key information
Collaborate with internal departments as well as third party vendors to support the required actions to resolve day to day issues on clients’ various sites
Manage each case accordingly following necessary processes & procedures while providing quality customer support
Develops a high level of expertise related to services

Qualifications;

High School Diploma or post-secondary education
Previous experience in customer service, retail, administration, or trades
Ability to effectively communicate in English & French (written & Verbal)
Ability to learn computer systems & navigate multiple programs
Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions.
Strong attention to detail, data entry skills, organization, and critical thinking skills
Ability to manage multiple tasks and coordinate follow ups accordingly

Translator (English & French)

Type: Hybrid – Full Time
Location: Toronto, ON
Salary: $78-90K

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Responsibilities;

Responsible for translation of different material (marketing, packaging, pamphlets, communications, website information, manuals, etc.) from English to French (Canadian)
Ensures that translated material content conveys original meaning and tone
Revise in-depth or perform quality control on texts translated by the external provider.
Contribute to the enrichment of the central terminology base by recording the results of terminological research as a specialist.
Ensure the processed materials are aligned with the expectations of the intended audience(s).

Qualifications;

Must be fluently bilingual in English & French
Minimum of two years of translation experience specifically doing English to French translation.
Exceptional attention to detail.
High degree of efficiency, autonomy, and thoroughness.
Strong knowledge of translation and terminology managements tools
Ability to adapt language and style to various types of documents
Strong project management and time management skills with the ability to prioritize and juggle several projects at the same time.
Undergraduate degree in translation or in a related field such as linguistics. (Asset)

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We Foster Growth For All

Our expert recruiters are passionate about helping people just like you, level up!

You may pro-actively work with us on mapping what your next career move looks like and trusting us to help you get there.

We VALUE motivated and committed individuals who are seeking a new, rewarding challenge. We’ll help you find a fulfilling career matching your ambitions and core values.

It doesn’t stop there though…

Consider this!

We might call you!

You may hear from us one day, not even having really considered “something new”. We hope you’ll keep an open mind and listen.

Why listen to us?

Because 5 minutes of your time may lead you on a new path to success.

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Nothing is worse than missing an opportunity that could have changed your life.

“The secret to success is being ready when the opportunity comes.”

– Benjamin Disraeli –

We help you succeed. We’ll match you with opportunities your experience, talent, personality, and skills will allow you to thrive in. We’ll get you in front of decision-makers.

Career Opportunities

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