Your dream career with a top employer that aligns with your values is closer than you think…

Type: Remote
Location: Anywhere in Canada
Salary: $48K

Our client is hiring 3 bilingual call center representatives. This is a wonderful opportunity to join a Global organization with an established reputation as one of Canada’s top brands. A diverse work force that focuses on its people culture and offers learning and career development.

Bilingual Call Center Representative(s)

Working in a steady environment with an approximate call volume of 10-25 calls daily per CSR this role permits you to engage firsthand with the client base and help support a positive customer experience both at the retail & corporate level.

Responsibilities;

• Establishing rapport with clients placing incoming calls to inquire about product, location of retail stores, update their client information or raise a concern with a purchased product.
• Taking each call and troubleshoot with client to identify root cause will be required to effectively provide the necessary information or support.
• Utilizing your problem solving and communication skills you will gather information & translate that data into our customer data base.
• A sharp eye for detail, while ensuring the accuracy of the information is a top priority.
• Having the ability to identify when calls require to be escalated to a supervisor or manager.

Qualifications;

• Ability to establish rapport with customers over the phone
• Excellent people skills
• Adaptability in managing changing tasks and maintaining organized
• Previous call center experience is required a min of 1 year
• High School diploma
• Strong written & verbal communication skills in French and English

As a representative of the brand, you are first point of contact with the customer, and this provides a wonderful opportunity to put your best skills forward. Managing client requests on a case-by-case basis, you will be responsible for following through on diverse situations and customer requests.

• This is a fully remote position
• Monday to Friday Day shift – No weekends
• Competitive base salary
• Opportunity to join one of Canada’s top employers
• Excellent people culture and career growth

Responsibilities;

• Answering inbound calls from B2C clients requesting assistance
• Evaluating customer needs and engaging in active listening
• Following process & policies you will manage each situation according to the customer’s needs
• Utilizing your sound judgement, critical thinking and problem solving you are responsible for ensure a positive client experience
• Collaborate with various internal teams should the request require further in-depth assistance
• Ensure accurate data entry, following up on open cases and closing out completed files

Qualifications;

• Must have excellent communication skills in English & French
• Completed High school diploma or University Degree
• Previous Customer Service experience supporting clients by phone & email
• Strong ability to adapt to changing priorities, ability to multi-task and maintain organized files
• A positive team player who is enthusiastic, engaging, and flexible.

Type: Remote – Full Time
Location: Vaughan, ON
Salary: $55-60K

Working alongside 7 other team members you will be part of the integral supply chain team responsible for supporting B2B clients & a national sales team.

What this role isn’t:

• A call center job
• A boring place to work
• A non-employee focused environment driven by profit
• A non-challenging fole you’ll get bored of within a week

Responsibilities;

• Be front & centre a brand representative that takes initiative and manages their key responsibilities with care and ensures a seamless client experience.
• Support customers with product inquiries that could relate to product functionality, product availability, Inventory, stock availability, sales orders, lead times or special request orders.
• Take ownership of the sales order process and managing all aspects of Order Management within the SAP system.
• Collaborate with internal teams such as Sales, Marketing, Logistics & Warehouse/Distributions Centres.
• Review & ensure accuracy of invoices, pro-actively address any issues & work with Finance on special release orders.
• Ensure appropriate follow-up by running daily reports & fulfilling back orders to clients.
• Provide cradle to grave management regarding service issues and resolve complaints.

Qualifications;

• Flawless communication skills in both English & French (written & oral)
• Professional phone manner and active listening skills
• Upbeat, positive, can-do personality with excellent interpersonal skills
• Strong ability to problem-solve & think outside the box & collaborative
• Previous experience in an Order Management / Order Entry position is a must
• Experience using systems such as; SAP, Outlook, EDI, Microsoft office suite

Our client is a global organization that offers innovative solutions to clients within the real estate industry. You can be confident that joining their team will offer you, new learning, exciting challenges in a great industry, progressive career growth along with stability and personal development.

Responsibilities;

• Enter service orders, requests and ensure accurate data gathering & analysis
  Support clients by providing first rate response in a timely manner and ensuring follow up on all matters
• Manage case by case from cradle to grave all service-related issues
• Coordinate appropriate responses with third party vendors, internal departments and any associated services needed to manage the situation
• Develops a high level of expertise related to services and procedures

Qualifications;

• Must have excellent communication skills in English & French
• Ability to learn computer systems & navigate multiple programs
• Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions.
• Positive, Customer Service focused attitude and dedicated work ethic
• Strong attention to detail, data entry skills, organization, and critical thinking skills
• Ability to manage multiple tasks and coordinate follow ups accordingly
• Min. High School diploma

Job Description;

• Provide support to retail network with inquires of a technical nature concerning parts.
• Applying your general knowledge of mechanical parts, technical know-how, troubleshoot with B2B clients on issues being experienced.
• Place orders for replacement parts & follow through with OTD.
• Work with internal teams to meet and exceed customer expectations.
• Process returns authorizations.

Qualifications;

• Excellent problem solving, listening skills.
• Effective communication skills both verbal & written in English & French required.
• Strong logical thinking skills and ability to troubleshoot issues encountered with mechanical issues.
• 2 years + Customer Service experience in Manufacturing, Automotive, Heavy Equipment or Machinery
• Devotion to creating positive customer relationships while maintaining excellent standards of professionalism

Responsibilities;

• Responsible for managing the order process via email, phone & web application
• Ensure Order accuracy & invoicing
  Provide at times mechanical component support to customers across Canada & the USA
• Collaborate with warehouse on stock availability, back orders & replacement parts
• Provide exceptional customer service ensuring all client requests are processed in a timely manner
• Work closely with transportation/carriers to ensure on time delivery

Qualifications;

• Must be fluent in English & French with strong verbal & written communication skills
• Mechanically inclined, general knowledge of engines, breaks, transmissions etc.…
• Excellent interpersonal skills
• Collaborative, positive attitude and willingness to learn and grow
• High School education
• Ability to work Monday to Friday 8 to 5 pm
• Must have a car to get to location

Why Join This Company?

• Long term prospective career with great opportunities to grow
• Join an established Global Leader
• Learn something new & exciting – Not your average job
• Opportunity to further develop & establish strong skills set

Responsibilities;

• Provide exceptional client support via email, phone, and web interface
• Responsible for documenting service orders accurately while gathering critical & key information
• Collaborate with internal departments as well as third party vendors to support the required actions to resolve day to day issues on clients’ various sites
• Manage each case accordingly following necessary processes & procedures while providing quality customer support
• Develops a high level of expertise related to services

Qualifications;

• High School Diploma or post-secondary education
• Previous experience in customer service, retail, administration, or trades
• Ability to effectively communicate in English & French (written & Verbal)
• Ability to learn computer systems & navigate multiple programs
• Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions.
• Strong attention to detail, data entry skills, organization, and critical thinking skills
• Ability to manage multiple tasks and coordinate follow ups accordingly